Policies - GoodMorning Jii

Privacy Policy

At GoodMorning Jii, we are committed to protecting your privacy in compliance with the Information Technology Act, 2000 and the SPDI Rules (2011). This policy outlines how we collect, use, and safeguard your personal information.

Information We Collect

We collect information to provide better services to our customers:

• Personal Identification: Name, address, contact details, and government IDs for KYC compliance when required
• Transaction Data: Order history, payment details (processed through PCI-DSS compliant gateways), and delivery preferences
• Technical Data: IP address, device information, and browsing behavior (collected via cookies with user consent)
• Location Data: For delivery optimization and localized services (with explicit permission)

Data Usage & Protection

We use your information for:

• Order processing and service delivery
• Customer support and quality assurance
• Legal compliance and fraud prevention
• Service improvement (aggregated, anonymized data only)

Data Sharing & Disclosure

We may share information with:

• Delivery partners (only necessary contact and address details)
• Payment processors (no access to full payment credentials)
• Government authorities when legally required

We do not sell or rent customer data to third parties for marketing purposes.

Data Retention

We retain personal data only as long as necessary for business purposes or as required by Indian law (typically 5 years for financial records as per the Companies Act).

Grievance Officer

As mandated by IT Act 2000, we have appointed a Grievance Officer:

Designation: Data Protection Officer
Email: dpo@goodmorningjii.com
Response Time: Within 30 days as per IT Rules

Terms of Service

By using GoodMorningJii.com or our services, you agree to these terms in accordance with Indian contract and consumer protection laws.

1. Account Responsibilities

• You must provide accurate information as per KYC norms when required
• Accounts are non-transferable
• You're responsible for all activities under your account

2. Product Information

• We comply with FSSAI labeling requirements for all food products where require
• Prices include all applicable taxes (GST) on applicable products
• Product images are for representation only - actual items may vary

3. Order & Pricing

• Prices are subject to change based on market conditions
• We reserve the right to limit quantities
• Orders are binding contracts under Indian Contract Act

4. Delivery Terms

• Delivery timelines are estimates, not guarantees
• Risk of loss passes to you upon delivery
• We comply with all local delivery regulations

5. Limitation of Liability

Our liability is limited as per Indian laws - we're not responsible for:

• Indirect, incidental, or consequential damages
• Events beyond our reasonable control (force majeure)
• Third-party actions or omissions

Refund & Replacement Policy

We offer transparent refunds and replacements in compliance with Indian consumer laws and RBI payment regulations.

Quality Warranty

• Perishable Items: 6-hour replacement window from delivery time
• Non-Perishable: 2-day replacement window
• Claims require photo evidence of the issue

Refund Process

1. Report issue within warranty period via WhatsApp/app/email
2. Our team will verify the claim within 24 working hours
3. Approved refunds processed within 3-7 working days

Refund Methods

• Digital Payments: Refund to original payment method (RBI mandated timeline)
• Cash Payments: Bank transfer or wallet credit
• Gift Cards: Original payment method or store credit

Non-Returnable Items

For hygiene reasons, we cannot accept returns of:

• Pre-cut fruits/vegetables
• Pre-packaged salads
• Any item with broken packaging seal

Shipping & Delivery Policy

Delivery Areas

We currently serve all major areas in Ahmedabad, Gujarat. Delivery availability is confirmed during order confirmation.

Delivery Timings

• Express Delivery: 7:00 AM - 12:30 PM && 4:30 PM to 8:00PM (Next day for orders after 9:30 PM)
• Outstation Delivery: Available in select areas for additional charge

Shipping Charges & Terms

Order Tracking

Customers receive real-time updates via:

• Phone Call with delivery executive contact
• WhatsApp order tracking

Order Cancellation Policy

Customer-Initiated Cancellation

• Before Processing: Full refund (orders cancelled within 10 minutes of placement)
• After Processing: Full refund (orders cancelled while dispatch)
• During Transit: Full refund (orders cancelled while delivery)

Company-Initiated Cancellation

We may cancel orders due to:

• Product unavailability
• Pricing errors
• Suspected fraud
• Delivery area restrictions

Full refunds issued immediately in such cases. However we are only collecting payment at the time of delivery

Cancellation Process

1. Request cancellation via app/WhatsApp/customer support
2. Receive confirmation
3. Refund processed